Why First Rate

Service: the difference

Service is where First Rate stands out: it’s the reason many clients switch to us and stay with us. It may be trite to claim that we ‘go the extra mile’, but we do. Our people are committed to providing superb service that leaves you free to concentrate on your core business. Just sit back and let us take care of everything.

We’re passionate about customer satisfaction. First Rate employees deliver superb support six days a week through a fully-staffed helpdesk.

We guarantee service levels across key functions such as order processing, customer service and finance. Moreover, our distribution centres and proven infrastructure deliver millions of transactions each year with minimal fuss. You benefit from the latest automated management and distribution systems, with stringent security throughout.

If you require, you can take advantage of additional resources. These can include customised training and reporting, together with a dedicated implementation team that covers project and account management.

White label

First Rate leads the way in B2B foreign currency services by putting our customers’ brands first. All our foreign exchange solutions are ‘white label’. Unlike other FX providers, our name never appears alongside yours.

This approach means that we focus on building, rather than competing against, our clients’ businesses and can work in their best interests. Further, it ensures a seamless customer experience and no impact on your operations.

First Rate operates a robust risk management strategy. We also have effective policies and procedures in place to ensure compliance with UK anti-money laundering and terrorist financing regulations.