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What We Do
We offer a complete range of services including wholesale notes provision, branch supply, Travel Money Online, management of prepaid Travel Money Cards, branch training and marketing (both knowledge of the market and how to promote the service to consumers).
With leisure and business travel set to increase in future years, offering an FX service within your company allows you to tap into this burgeoning demand and create a valuable new revenue stream.
It’s an excellent way to increase your brand’s value by becoming an even greater part of your customers’ travel experience - making things easier and saving them time.
They’ll certainly thank you for that.
It’s equally beneficial for corporate businesses. Convenient and time-saving for travelling employees, our efficient ordering and fulfillment avoids last minute panics and the need to change currency overseas at poor rates – which means better value for your company.
Service is a key word for us. We’re passionate about customer satisfaction. We guarantee service levels across key functions such as order processing, customer service and finance. Our distribution centres deliver millions of transactions each year with minimal fuss.
With First Rate, you benefit from the latest automated management and distribution systems, with stringent security throughout.
All our FX solutions are ‘white-label’. Unlike other FX providers, our name never appears alongside yours, so any customer goodwill accrues to your business and your business alone.
We have an excellent track record of delivering our contractual requirements for response and call answering times and can share with you how we forecast our activity and accommodate a continuous high standard of service and growth.
First Rate operates a robust risk management strategy. We also have effective policies and procedures in place to ensure compliance with UK anti-money laundering and terrorist financing regulations.