Cookies Policy – First Rate Exchange Services Ltd – John Lewis
What are Cookies?
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
How are Cookies used?
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.
What are session and persistent Cookies?
Session Cookies expire at the end of a browser session (e.g. when the user exits the John Lewis – Holiday Money Online website/customer journey) whereas persistent Cookies can be stored for longer on your device in-between sessions helping you to remember your preferences or actions across a site. Users can delete previously set persistent cookies manually or configure the browser settings to delete cookies at a set interval.
What are essential and optional Cookies?
Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
- used solely to carry out or facilitate the transmission of communications over a network; or
- strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
What are ‘first party’ and ‘third party’ Cookies?
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First-party cookies are set directly by the website the user is visiting, i.e. the URL displayed in the browser’s address bar.
Third-party cookies are set by a domain other than the one the user is visiting. This typically occurs when the website incorporates elements from other sites, such as images, social media plugins or advertising. When the browser or other software fetches these elements from the other sites, they can set cookies as well.
What are similar technologies?
Functions usually performed by a cookie can be achieved by other means. This could include, for example, using certain characteristics to identify devices so that visits to a website can be analysed e.g. scripts, tracking pixels, plugins, HTML5 local storage, Local Shared Objects, device fingerprinting techniques and use of any APIs (internal and/or external).
Our use of Cookies
First Rate uses Cookies for the following reasons:
- To improve the performance of our websites by understanding which parts work well, and which don’t.
- To enable us to collect information about how you and other people use our website.
- To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.
Change your settings
We’ve made it easy for you to block cookies according to their function. Please note that functional cookies are essential for certain sections of our website to work, like the branch finder. Change your cookie settings
What Cookies do we use?
Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser (e.g. Google Chrome, Safari, Mozilla Fire Fox) that allows you to block the deployment of all or some Cookies. Please visit whatarecookies.com to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.
Below is the list of cookies First Rate uses.
Medallia
The Digital Experience Analytics (DXA) collection script cookie and browser storage sets cookies on visitors’ browsers and remembers visitors to a property.
da_sid is a DXA session ID
Duration: 30 minutes
da_lid is a DXA lead ID
Duration: 1 year
da_intState is a Details about all integration states
Duration:30 minutes
Adobe Experience Cloud
everest_g_v2
Created after a user clicks an advertisement. Used to map the current and subsequent clicks with other events on our website.
Duration: 2 years
Tealium
utag_main
Performance cookies
These monitor how our website performs on your devices, including its availability, downtime and loading speeds.
Google Analytics
Google Analytics helps us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Google has developed the Google Analytics opt-out browser add-on which gives you more choice on how their data is collected by Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. Used to analyse visitor browsing behaviour, e.g. how many people get a quote after clicking on our adverts in Google’s search results. The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year, 6 months, 90 days, 24 hours, 1 minute, or when you close your browser.
ga
_gid
_ga<container-id>
gat
gac<property-id>
__utma
__utmt
__utmb
__utmc
__utmz
__utmv
Adobe Analytics
These cookies help our foreign currency provider First Rate to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and make our marketing campaigns relevant. The data stored by these cookies never show any confidential information.
s_vi
s_campaignm
s_fid
gpv_pn
s_cc
s_ev8
s_intcmp
s_kwcid
s_ppv
s_ppvl
s_sq
s_ptc
Duration: The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.
Webtrends Optimize
This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. A HTTP Cookie preserves users states across page requests.
JSESSIONID ots.webtrends-optimize.com
Duration: Session
Below is the cookies John Lewis use
Amazon Web Services
Amazon Web Services hosts our website.
AWSELB
Keeps our website performing normally during busy periods.
Duration: 15 minutes
AWSELBCORS
Keeps our website performing normally during busy periods.
Duration: 30 minutes
DWR –
DWRSESSIONID
Protect our website against cyber attacks.
Duration: Session
Monetate
mt.v
Monetate lets us make quick fixes to our website and try out different website improvements and personalisations and report upon their effectiveness.
Duration: 1 year
Ensighten
We use Ensighten’s privacy tool to gather your cookie and tracking preferences and enforce them.
JOHNLEWIS_ENSIGHTEN_PRIVACY_BANNER_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_MODAL_VIEWED
JOHNLEWIS_ENSIGHTEN_PRIVACY_Advertising
JOHNLEWIS_ENSIGHTEN_PRIVACY_Personalisation
JOHNLEWIS_ENSIGHTEN_PRIVACY_Analytics
JOHNLEWIS_ENSIGHTEN_PRIVACY_Functional
JOHNLEWIS_ENSIGHTEN_PRIVACY_Essentials
Duration: 1 year
cookieinfo
Duration: Session
ensPreviousPageName
Duration: Session
YouTube
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.
Social widget
This links to YouTube and measures clicks.
Site session management cookies
These allow you to use our website in the most effective way, maintaining your details during the browser session as you travel between pages for example. These cookies are deleted when the browser session ends.
ASP.NET_SessionId
Duration: Session
User authentication cookies
Using these cookies means that we can manage how you log into and out of the My Account area of our website, and keeps you logged in during your session.
EPiServerLogin
These are used to find out how you interact with our website. This helps us to improve our site and provide a better experience for visitors.
Twitter social widget
This links to Twitter and measures clicks.
Email sign-up banner
JLFrtb
This cookie prevents the sign up for emails banner appearing if you have already signed up.
Duration: 365 days
AddThis
dtCookie
Allows you to share our content on various social networks.
Dynatrace
Used to evaluate the health of our cloud-based IT infrastructure.
dtLatC
dtPC
dtSa
rxVisitor
rxvt
Adobe Experience Cloud
The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.
s_cc
Determines whether cookies are enabled.
Duration: session
s_sq
Contains information about the last link clicked by the user.
Duration: session
s_ptc
Contains information about how long the previous page took to load.
Duration: Session
s_ppv
Contains information about how far the user scrolled down the previous page.
Duration: Session
s_tp
Contains information about how far the user scrolled down the previous page.
Duration: Session
s_ecid
s_fid
s_vi
Identify unique visitors to our website.
Duration: 2 years
AMCV_###
Identifies users for Adobe Analytics.
Duration: 2 years
AMCVS_###
Identifies users for Adobe Analytics.
Duration: session
demdex
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
dpm
Identifies users for Adobe Experience Cloud across domains.
Duration: 180 days
jl_visitStart
Identifies the start of a user session.
Duration: 30 minutes
jl_campaign
Used to capture marketing channel data in Adobe Analytics.
Duration: 30 minutes
jl_prev_page
Identifies the previous page viewed by the user.
Duration: 30 minutes
jl_prev_page_url
Identifies the previous page URL viewed by the user.
Duration: 30 minutes
Content Square
Contentsquare is using cookies for analytics purposes.
_cs_id
_cs_s
_cs_c
_cs_cvars
_cs_ex
_cs_optout
_cs_t
_cs_same_site
_cs_root_domain
_cs_mk_*
_cs_rl
_cs_mk_aa
Duration: The longest lasting cookie expires 13 months after your last visit to the website or when you close your browser
New Relic
JSESSIONID
Measures our websites performance e.g. loading speed, etc.
Duration: Session
Tealium
These monitor how our website performs on your devices, including its availability, downtime and loading speeds.
utag_main
Performance cookies
ADRUM_BTa
Google Analytics
Google Analytics helps us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Google has developed the Google Analytics opt-out browser add-on which gives you more choice on how their data is collected by Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.
If you wish to opt out you can use this plugin.
Adobe Analytics
These cookies help our foreign currency provider First Rate to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and make our marketing campaigns relevant. The data stored by these cookies never show any confidential information.
s_vi
s_campaignm
s_fid
gpv_pn
s_cc
s_ev8
s_intcmp
s_kwcid
s_ppv
s_ppvl
s_sq
s_ptc
Duration: The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.
These cookies show you relevant advertising on other websites and measure the effectiveness of online marketing campaigns.
Adobe Experience Cloud
everest_g_v2
Created after a user clicks an advertisement. Used to map the current and subsequent clicks with other events on our website.
Duration: 2 years
Affiliate Window
Affiliate Window is an affiliate network. These cookies are used to track visitors who click on affiliate links.
aw2744
_aw_m_2744
These cookies store the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.
Duration: 31 days
DoubleClick by Google
Used to show you relevant advertising, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing activity, and allow us to measure advertising performance.
IDE
Used by Manning and Infectious Media for targeting users through Google Ad exchange.
Duration: 1 year 25 days
NID
Used to show you relevant advertising on other websites.
Duration: 6 months
DSID
Used by Infectious Media for targeting users through Google Ad exchange.
Duration: 14 days
test_cookie
Used by 360i to target users through Google DoubleClick.
Duration: 5 minutes
Used to show you relevant adverts on Facebook and Instagram and track subsequent applications or purchases for John Lewis Finance products.
fr
_fbp
Duration: 90 days
Atlas Solutions
Used to show you relevant adverts on other websites.
AA003
ATN
Duration: 30 days
Google Ads
Used by media buying agency Fresh Egg to see how many people get a quote after clicking on our adverts in Google’s search results and to show relevant adverts on external websites to people who have visited our site.
Duration: Up to 90 days
_gcl_au
Duration: 90 days
_ga
Duration: 2 years
_gat_gtag_UA_########_#
Duration 90 days
_gat_UA-########-#
Duration: 90 days
_gid
Duration: 24 hours
_gat_########-#
Duration: 90 days
AdWords conversion tracking
Used by our media buying agency 360i to see how many people get a quote after clicking on our adverts in Google’s search results.
Duration: Up to 90 days
AdWords remarketing
Used by our media buying agency 360i to show adverts on external websites to people who have visited our site.
Duration: Up to 90 days
Google Analytics
Used to analyse visitor browsing behaviour, e.g. how many people get a quote after clicking on our adverts in Google’s search results. The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year, 6 months, 90 days, 24 hours, 1 minute, or when you close your browser.
ga
_gid
_ga<container-id>
gat
gac<property-id>
__utma
__utmt
__utmb
__utmc
__utmz
__utmv
HiFX
Used to measure the effectiveness of online marketing campaigns and to ensure you are only sent information which is relevant to you.
HiFX_DfxId
Impact
Impact’s cookies allow us to measure the success of any affiliate marketing activity.
irclickid
Identifies customers who come to our site via an affiliate, allowing us to measure the effectiveness of the promotion.
Duration: 30 days
BRSWR
Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.
Duration: 2 years
IR_PI
Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.
Duration: 2 years
IRLD
Used to identify duplicate clicks during purchase, improving the measurement of the effectiveness of promotions.
Duration: 180 days
AWSELB
Keeps Impact’s website performing normally during busy periods.
Duration: Session
IR_GBD
Used by Impact to attribute purchases made on John Lewis Finance.
Duration: Session
IR_12164
Used by Impact to attribute purchases made via affiliates to the John Lewis Finance account.
Duration: session
EPERSIST
Keeps Impact’s website performing normally during busy periods.
Duration: Session
Microsoft Bing Ads
Used by our Media Buying agency Fresh Egg to target users through Microsoft Bing Ads.
MUID
Duration: 1 year 25 days
_uetsid
Used by Bing to show you relevant adverts based on your visit to our website.
Duration: 1 day
_uetvid
Used by Bing to show you relevant adverts based on your visit to our website.
Duration: 16 days
ANONCHK
Used by 360i to target users through Microsoft Bing Ads.
Duration: 10 minutes
MUIDB
Used by 360i to target users through Microsoft Bing Ads.
Duration: 1 year 25 days
Oracle BlueKai
This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company’s customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.
bkdc
Used to track users.
Duration: 180 days
bku
Used to track users.
Duration: 180 days
Pinterest is a visual discovery and planning tool.
_pinterest_cm
Used to show you relevant advertising on Pinterest and measure its effectiveness.
Duration: 1 year
The Trade Desk
Used to show you tailored advertising and measure its effectiveness.
EDAAT
EDAAT stores a temporary security token used only on EDAA opt out pages.
Duration: 1 hour
TDID
Used to recognize web-browser profiles over time across sites.
Duration: 365 days
TDCPM
Records which partners The Trade Desk has matched IDs with in order to prevent redundant matching calls.
Duration: 365 days
TTDOptOut
Used to record if you choose to opt out. The Trade Desk will not have an ID on the browser when the TTDOptOut cookie is present.
Duration: 5 years
TTDOptOutOfDataSale
Used to record if you choose to opt out of the selling of data to third parties.
Duration: 5 years
Contact us
If you have a question about any aspect of this policy please call us on 0330 1233 396
Last updated: January 2024