What are Cookies?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

 

How are Cookies used?

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

 

What are session and persistent Cookies?

Session Cookies expire at the end of a browser session (e.g. when the user exits the John Lewis – Holiday Money Online website/customer journey) whereas persistent Cookies can be stored for longer on your device in-between sessions helping you to remember your preferences or actions across a site. Users can delete previously set persistent cookies manually or configure the browser settings to delete cookies at a set interval.

 

What are essential and optional Cookies?

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

• used solely to carry out or facilitate the transmission of communications over a network; or
• strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

 

What are ‘first party’ and ‘third party’ Cookies?

Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First-party cookies are set directly by the website the user is visiting, i.e. the URL displayed in the browser’s address bar.

Third-party cookies are set by a domain other than the one the user is visiting. This typically occurs when the website incorporates elements from other sites, such as images, social media plugins or advertising. When the browser or other software fetches these elements from the other sites, they can set cookies as well.

 

What are similar technologies?

Functions usually performed by a cookie can be achieved by other means. This could include, for example, using certain characteristics to identify devices so that visits to a website can be analysed e.g. scripts, tracking pixels, plugins, HTML5 local storage, Local Shared Objects, device fingerprinting techniques and use of any APIs (internal and/or external).

 

Our use of Cookies

First Rate uses Cookies for the following reasons:

• To improve the performance of our websites by understanding which parts work well, and which don’t.
• To enable us to collect information about how you and other people use our website.
• To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.

 

Change your settings

We’ve made it easy for you to block cookies according to their function. Please note that functional cookies are essential for certain sections of our website to work, like the branch finder. Change your cookie settings

 

What Cookies do we use?

 

Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser (e.g. Google Chrome, Safari, Mozilla Fire Fox) that allows you to block the deployment of all or some Cookies. Please visit whatarecookies.com to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

 

Below is the list of cookies First Rate uses.

 

Medallia

The Digital Experience Analytics (DXA) collection script cookie and browser storage sets cookies on visitors’ browsers and remembers visitors to a property.

da_sid   is a DXA session ID

Duration: 30 minutes

da_lid is a DXA lead ID

Duration: 1 year

da_intState is a Details about all integration states

Duration:30 minutes

 

 

Adobe Experience Cloud

everest_g_v2

Created after a user clicks an advertisement. Used to map the current and subsequent clicks with other events on our website.

Duration: 2 years

 

Tealium

utag_main

Performance cookies

These monitor how our website performs on your devices, including its availability, downtime and loading speeds.

 

Google Analytics

Google Analytics helps us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Google has developed the Google Analytics opt-out browser add-on which gives you more choice on how their data is collected by Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. Used to analyse visitor browsing behaviour, e.g. how many people get a quote after clicking on our adverts in Google’s search results. The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year, 6 months, 90 days, 24 hours, 1 minute, or when you close your browser.

 

ga

_gid

_ga<container-id>

gat

gac<property-id>

__utma

__utmt

__utmb

__utmc

__utmz

__utmv

 

 

 

Adobe Analytics

These cookies help our foreign currency provider First Rate to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and make our marketing campaigns relevant. The data stored by these cookies never show any confidential information.

 

s_vi

s_campaignm

s_fid

gpv_pn

s_cc

s_ev8

s_intcmp

s_kwcid

s_ppv

s_ppvl

s_sq

s_ptc

 

Duration: The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.

 

Webtrends Optimize

This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.  A HTTP Cookie preserves users states across page requests.

JSESSIONID         ots.webtrends-optimize.com

Duration: Session

 

Below is the cookies John Lewis use

 

Amazon Web Services

Amazon Web Services hosts our website.

AWSELB

Keeps our website performing normally during busy periods.

Duration: 15 minutes

AWSELBCORS

Keeps our website performing normally during busy periods.

Duration: 30 minutes

DWR  –

DWRSESSIONID

Protect our website against cyber attacks.

Duration: Session

 

Monetate

mt.v

Monetate lets us make quick fixes to our website and try out different website improvements and personalisations and report upon their effectiveness.

Duration: 1 year

 

Ensighten

We use Ensighten’s privacy tool to gather your cookie and tracking preferences and enforce them.

JOHNLEWIS_ENSIGHTEN_PRIVACY_BANNER_VIEWED

JOHNLEWIS_ENSIGHTEN_PRIVACY_MODAL_VIEWED

JOHNLEWIS_ENSIGHTEN_PRIVACY_Advertising

JOHNLEWIS_ENSIGHTEN_PRIVACY_Personalisation

JOHNLEWIS_ENSIGHTEN_PRIVACY_Analytics

JOHNLEWIS_ENSIGHTEN_PRIVACY_Functional

JOHNLEWIS_ENSIGHTEN_PRIVACY_Essentials

Duration: 1 year

cookieinfo

Duration: Session

ensPreviousPageName

Duration: Session

 

 

 

 

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may put cookies on your computer once you click on the YouTube video player.

 

Social widget

This links to YouTube and measures clicks.

 

Site session management cookies

These allow you to use our website in the most effective way, maintaining your details during the browser session as you travel between pages for example. These cookies are deleted when the browser session ends.

 

ASP.NET_SessionId

Duration: Session

 

User authentication cookies

Using these cookies means that we can manage how you log into and out of the My Account area of our website, and keeps you logged in during your session.

 

EPiServerLogin

These are used to find out how you interact with our website. This helps us to improve our site and provide a better experience for visitors.

 

Twitter social widget

This links to Twitter and measures clicks.

 

Email sign-up banner

JLFrtb

This cookie prevents the sign up for emails banner appearing if you have already signed up.

Duration: 365 days

 

AddThis

dtCookie

Allows you to share our content on various social networks.

 

Dynatrace

Used to evaluate the health of our cloud-based IT infrastructure.

dtLatC

dtPC

dtSa

rxVisitor

rxvt

 

Adobe Experience Cloud

The following cookies enable our analytics software, which is supplied by Adobe. They collect/analyse visitor information and measure marketing activity. This helps us to improve our website and make our marketing campaigns relevant.

 

s_cc

Determines whether cookies are enabled.

Duration: session

s_sq

Contains information about the last link clicked by the user.

Duration: session

s_ptc

Contains information about how long the previous page took to load.

Duration: Session

s_ppv

Contains information about how far the user scrolled down the previous page.

Duration: Session

s_tp

Contains information about how far the user scrolled down the previous page.

Duration: Session

 

s_ecid

s_fid

s_vi

Identify unique visitors to our website.

Duration: 2 years

AMCV_###

Identifies users for Adobe Analytics.

Duration: 2 years

 

AMCVS_###

Identifies users for Adobe Analytics.

Duration: session

 

demdex

Identifies users for Adobe Experience Cloud across domains.

Duration: 180 days

 

dpm

Identifies users for Adobe Experience Cloud across domains.

Duration: 180 days

 

jl_visitStart

Identifies the start of a user session.

Duration: 30 minutes

 

jl_campaign

Used to capture marketing channel data in Adobe Analytics.

Duration: 30 minutes

 

jl_prev_page

Identifies the previous page viewed by the user.

Duration: 30 minutes

 

jl_prev_page_url

Identifies the previous page URL viewed by the user.

Duration: 30 minutes

 

Content Square

Contentsquare is using cookies for analytics purposes.

_cs_id

_cs_s

_cs_c

_cs_cvars

_cs_ex

_cs_optout

_cs_t

_cs_same_site

_cs_root_domain

_cs_mk_*

_cs_rl

_cs_mk_aa

Duration: The longest lasting cookie expires 13 months after your last visit to the website or when you close your browser

 

New Relic

JSESSIONID

Measures our websites performance e.g. loading speed, etc.

Duration: Session

 

 

 

 

Tealium

These monitor how our website performs on your devices, including its availability, downtime and loading speeds.

utag_main

Performance cookies

ADRUM_BTa

 

 Google Analytics

Google Analytics helps us analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Google has developed the Google Analytics opt-out browser add-on which gives you more choice on how their data is collected by Google Analytics. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics.

 

If you wish to opt out you can use this plugin.

 

 

Adobe Analytics

These cookies help our foreign currency provider First Rate to collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and make our marketing campaigns relevant. The data stored by these cookies never show any confidential information.

 

s_vi

s_campaignm

s_fid

gpv_pn

s_cc

s_ev8

s_intcmp

s_kwcid

s_ppv

s_ppvl

s_sq

s_ptc

 

Duration: The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.

 

These cookies show you relevant advertising on other websites and measure the effectiveness of online marketing campaigns.

 

 

Adobe Experience Cloud

everest_g_v2

Created after a user clicks an advertisement. Used to map the current and subsequent clicks with other events on our website.

Duration: 2 years

 

Affiliate Window

Affiliate Window is an affiliate network. These cookies are used to track visitors who click on affiliate links.

 

aw2744

_aw_m_2744

 

These cookies store the referring website, the advert you clicked on, the group to which the advert belongs, the time you clicked on it, the type of advert, the product and any reference the referring site adds.

Duration: 31 days

 

DoubleClick by Google

Used to show you relevant advertising, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing activity, and allow us to measure advertising performance.

 

IDE

Used by Manning and Infectious Media for targeting users through Google Ad exchange.

Duration: 1 year 25 days

 

NID

Used to show you relevant advertising on other websites.

Duration: 6 months

 

DSID

Used by Infectious Media for targeting users through Google Ad exchange.

Duration: 14 days

 

test_cookie

Used by 360i to target users through Google DoubleClick.

Duration: 5 minutes

 

 

 

Facebook

Used to show you relevant adverts on Facebook and Instagram and track subsequent applications or purchases for John Lewis Finance products.

fr

_fbp

Duration: 90 days

 

 

 

Atlas Solutions

Used to show you relevant adverts on other websites.

AA003

ATN

Duration: 30 days

 

 

 

 

Google Ads

Used by media buying agency Fresh Egg to see how many people get a quote after clicking on our adverts in Google’s search results and to show relevant adverts on external websites to people who have visited our site.

Duration: Up to 90 days

_gcl_au

Duration: 90 days

 

_ga

Duration: 2 years

 

_gat_gtag_UA_########_#

Duration 90 days

 

_gat_UA-########-#

Duration: 90 days

 

_gid

Duration: 24 hours

 

_gat_########-#

Duration: 90 days

 

AdWords conversion tracking

Used by our media buying agency 360i to see how many people get a quote after clicking on our adverts in Google’s search results.

Duration: Up to 90 days

 

AdWords remarketing

Used by our media buying agency 360i to show adverts on external websites to people who have visited our site.

Duration: Up to 90 days

 

 

 

Google Analytics

Used to analyse visitor browsing behaviour, e.g. how many people get a quote after clicking on our adverts in Google’s search results. The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year, 6 months, 90 days, 24 hours, 1 minute, or when you close your browser.

 

ga

_gid

_ga<container-id>

gat

gac<property-id>

__utma

__utmt

__utmb

__utmc

__utmz

__utmv

 

 

 

HiFX

Used to measure the effectiveness of online marketing campaigns and to ensure you are only sent information which is relevant to you.

HiFX_DfxId

 

 

 

Impact

Impact’s cookies allow us to measure the success of any affiliate marketing activity.

 

irclickid

Identifies customers who come to our site via an affiliate, allowing us to measure the effectiveness of the promotion.

Duration: 30 days

 

BRSWR

Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.

Duration: 2 years

 

IR_PI

Identifies customers who have clicked on an advert, allowing us to measure the effectiveness of the promotion.

Duration: 2 years

 

IRLD

Used to identify duplicate clicks during purchase, improving the measurement of the effectiveness of promotions.

Duration: 180 days

 

AWSELB

Keeps Impact’s website performing normally during busy periods.

Duration: Session

 

IR_GBD

Used by Impact to attribute purchases made on John Lewis Finance.

Duration: Session

 

IR_12164

Used by Impact to attribute purchases made via affiliates to the John Lewis Finance account.

Duration: session

 

EPERSIST

Keeps Impact’s website performing normally during busy periods.

Duration: Session

 

 

 

Microsoft Bing Ads

Used by our Media Buying agency Fresh Egg to target users through Microsoft Bing Ads.

MUID

Duration: 1 year 25 days

 

_uetsid

Used by Bing to show you relevant adverts based on your visit to our website.

Duration: 1 day

 

_uetvid

Used by Bing to show you relevant adverts based on your visit to our website.

Duration: 16 days

 

ANONCHK

Used by 360i to target users through Microsoft Bing Ads.

Duration: 10 minutes

 

MUIDB

Used by 360i to target users through Microsoft Bing Ads.

Duration: 1 year 25 days

 

 

 

Oracle BlueKai

This platform enables companies to personalise online, offline and mobile marketing campaigns with non-identifiable information about customer audiences. It organises a company’s customer and audience data in the cloud to help implement personalised marketing campaigns across all channels.

 

bkdc

Used to track users.

Duration: 180 days

 

bku

Used to track users.

Duration: 180 days

 

 

 

Pinterest

Pinterest is a visual discovery and planning tool.

 

_pinterest_cm

 

Used to show you relevant advertising on Pinterest and measure its effectiveness.

Duration: 1 year

 

 

 

The Trade Desk

Used to show you tailored advertising and measure its effectiveness.

 

EDAAT

 

EDAAT stores a temporary security token used only on EDAA opt out pages.

Duration: 1 hour

 

TDID

 

Used to recognize web-browser profiles over time across sites.

Duration: 365 days

 

TDCPM

 

Records which partners The Trade Desk has matched IDs with in order to prevent redundant matching calls.

Duration: 365 days

 

TTDOptOut

 

Used to record if you choose to opt out. The Trade Desk will not have an ID on the browser when the TTDOptOut cookie is present.

Duration: 5 years

 

TTDOptOutOfDataSale

 

Used to record if you choose to opt out of the selling of data to third parties.

Duration: 5 years

 

Contact us

If you have a question about any aspect of this policy please call us on 0330 1233 396

Last updated: January 2024